Nest thermostat- WiFi connectivity error

[PrasChella]

Hi

Our Nest thermostat was working fine for the last 1.5 years. Suddenly, it started to connect to WiFi.

we couldn’t access the nest app from phone for the last 2 months.

we tried resetting multiple times. But, still having the same issue. Couldn’t do software update also. 

pls advise on this.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Are you getting any error codes on your device? I found an article with some troubleshooting steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[PrasChella]

Hello

Thanks for checking.

Yes, I still have Nest WiFi connection error - w5 error.

Pls let me know if any troubleshooting steps.

[Jhonleanmel]

Hi PrasChella,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[PrasChella]

Hi,

As requested, submitted the form.

[Jhonleanmel]

Hey PrasChella,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel