10-13-2021 12:13 AM
We’ve been having trouble with our thermostat for a few months. The thermostat seems to have a mind of it’s own and adjusts itself downwards so impossible to set the temperature or even turn the heating on at all sometimes. The temperature it shows for the room also doesn’t seem to be accurate and always looks higher than it is. The app is no longer showing our usage. Occasionally we receive error H71. We’re considering switching to Hive or something else as it seems impossible to get any remote assistance from Google to try and resolve our issues. Very frustrating now we’re heading into winter.
10-13-2021 03:30 AM
What did Nest say when you rang them?
11-09-2021 04:41 AM
Hey @Labigail,
I'm sorry for the late reply. Did you manage to resolve the issue in the meantime? I'd love to help.
11-11-2021 04:42 AM
Hello again. Just checking in. How's it going with your thermostat?
11-30-2021 06:18 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.