Nest thermostat gen3 suddenly loses all WiFi connectivity

[wouterd]

Hi,

I fear I'm experiencing a problem I've seen mentioned multiple times on this forum.

My Thermostat, out of the blue, lost WiFi connectivity. None of my other devices did.

I tried:

* Resetting my router (although none of the other devices had any issues, but just in case).

* Resetting my thermostat (annoying, but ok).

* Charging the thermostat through a USB cable in case the battery had issues

Nothing works. For some reason I can't see ANY WiFi networks, although I'm in the middle of a city and there are multiple networks all around me. Even tried connecting to a hotspot on my phone, just to see if I could connect that way. Nothing. From what I can see elsewhere, the only thing that fixed it for other people was to get a new unit.

So basically my question is, how do I start this process of replacement? Or is there a fix out already? 

Kind regards,

Wouter

[Yuriy]

+1 here - same issue as of yesterday, commenting to follow the thread.

[SoriaD_]

Hi there!

Thanks for contacting the community about your thermostats. I'd be happy to help.

To receive a solution from our specialist team, please fill out this form. We are happy to give you a solution. 

If you have any general questions about your thermostat feel free to reply to this post!

Best regards,

Douglas

[MystikalPooka]

If only the "help" worked. Spend an hour trying to troubleshoot just to get it to somehow work for 3 minutes and then it loses connection again.

[MystikalPooka]

Same issue here. Can connect via Hotspot, but it fails to connect to the internet at all on my wifi. Everything else works fine. I am beginning to think Google devices in general are just defective. This happens at least once a week on my devices, but usually they can be fixed by restarting. The thermostat is completely unable to be fixed, though. So much for "smart" thermostat.

[SoriaD_]

Hello @MystikalPooka 

Thanks for your reply. I apologize to hear about the disconnections you're experiencing with your thermostat.

Please contact our specialist team. If your thermostat is still under warranty and the problem is determined to be a hardware issue, a replacement may be offered.

Feel free to keep us updated on the situation.

Best regards,

Douglas.