01-14-2023 02:31 PM
Old thermostat uses Y, G, R, C, W, W2. Completed setup and said red wire wasn't connected (it was). Stripped wire, reset device, added new device and now it says something went wrong and try again. It won't let me complete setup.
Error E294
01-14-2023 03:27 PM
Talked to Google and got it figured out
01-14-2023 04:31 PM
I had this same issue. What did they tell you that fixed it?
01-14-2023 04:39 PM
Reset on the thermostat device, not the app.
01-14-2023 05:34 PM
OK. Thank you.
01-18-2023 01:03 PM
Hello folks,
I wanted to ensure that everything is covered here.
@jls426, I appreciate you posting and updating us on your efforts to address your concern finding a fix.If there’s anything else I can help you with, please let me know.
@Oregonian, I wanted to see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mark
01-18-2023 01:14 PM
I'm good. Thanks.
01-18-2023 01:32 PM
Hi everyone,
Awesome! I'm glad to know it was sorted out. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.
Regards,
Mark
01-18-2023 01:07 PM
Yes everything is working for me