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Nest thermostat just stopped working

Boo21
Community Member

I've had my Nest Learning Thermostat for three years with no problems at all. It is on a wired in base.

Two days ago it showed an H71 error saying it could not connect to the Heatlink and to move closer to the heatlink. 

I tried to reconnect to the heatlink, but the thermostat was then showing low battery. (The first time it has ever done this)

 

I tried charging via USB for several hours but when I put it back on the base, the unit says it is shutting down as it it needs to recharge, but then will not switch on again.

 

If I plug it into a USB the screen comes on and it tells me to connect to the base, but as soon as I do, it shuts down again.

 

Has anyone else had this? Nest support say the only solution they can offer is for me to buy a new thermostat display which I am furious about. 


 

 

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