Nest thermostat keeps resetting to scheduled sensor

[Jsh415]

Hello!

I’m having an issue where my Nest thermostat keeps resetting to the scheduled sensor after I change it to a different one. For example, I have it set to use my living room sensor in the morning (7-11am) but sometimes I work in the basement so I set it to use the basement sensor at around 9am, then 5 minutes later it has reverted to using the living room. Has anyone else seen this issue?

Thanks!

[TedM2022]

I am having the same issue. Seems as though this wasn’t an issue when I first installed Nest 4 years ago

[Jsh415]

There must be a way to report the bug to Google? Super frustrating.

[Jhonleanmel]

Hi folks,

Thanks for posting and sorry for the delay ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know more. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,

Mel

[Jsh415]

Hi Mel,

It hasn't been happening as much in the past couple of weeks. I have the 3rd gen Nest Learning Thermostat. I've tried logging out of the Nest app, restart my phone, and rebooting the Thermostat so far. I will keep testing and try to find more info about when it happens. Is there a way to send logs in after it happens?

Thanks.

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake