Nest thermostat light not coming on

[cathyj]

Our nest thermostat light is not coming on so we can not changer the temperature. We have to take it off the wall to make it work work? 

[tajennifer]

Hi cathyj,

Thanks for posting. I'm sorry for the issue that you are experiencing with your Nest Thermostat not turning on. But don't worry, I can help. I just need to ask:

• What type of Nest Thermostat do you have?
• Are you seeing any lights blinking on the thermostat itself?
• Is there an error code displayed on the Nest app or the thermostat screen?

Once I have this information, I can provide more specific troubleshooting steps.

In the meantime, you can also find helpful the "Troubleshoot when your thermostat won’t turn on" article for more information.

Regards,

Jenny