09-02-2021 12:16 PM
Yesterday, out of the blue my nest thermostat lost connection with WIFI and now wont find any networks. Allmy other WIFI devices working fine but have reset router anyway. Also tried resetting the thermostat with no luck. Any ideas please?
09-02-2021 08:43 PM
I’m having the same issue. Mine started 3 days ago.
09-10-2021 11:15 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that wifi issues in regards to your thermostat can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Best regards,
Garrett DS
09-10-2021 01:12 PM
Hi Garrett,
09-17-2021 10:21 AM
Hey there @GeoffWyatt, @accavazos, and @Kenzdad,
Sorry to hear you're all having the same issues with your thermostat. Is there any error message that you are seeing on the display? I know some of you have tried a factory reset on your device, but if you have not tried that, I would suggest giving that a try as well.
I would also suggest reviewing this article as it will have some great troubleshooting steps in it as well.
Please let me know if you have any further questions.
Best regards,
Garrett DS
09-17-2021 11:05 AM
No error messages showing, I have just gone through your troubleshooting article with no luck only now I have removed the thermostat (following the advice) from my home app and can’t re add it without the WiFi connection. Is there somewhere I can escalate the complaint as I don’t seem to be getting any closer to a solution?
09-21-2021 09:38 AM
Hey GeoffWyatt,
I wanted to reach out and let you know that I have escalated your issue to a higher team, and they will be in touch with you very shortly. Please be on the lookout for that, and let me know if you have any trouble seeing that from our Team.
Best regards,
Jake
09-23-2021 08:51 AM
Hello GeoffWyatt,
Sorry to hear that you've been experiencing such frustrating issues with your thermostat! I've gone ahead and created a case for you. Your issue has been escalated to our repair/warranty support team. Here's your case number for reference: 7-7045000031923.
Best,
Ai
09-27-2021 11:09 AM
Hey all,
It's been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake
09-10-2021 02:22 PM
I did the same things as Geoff did, plus uninstalled the device from my app and tried to reinstall the device to app. This issue is only affecting one of my thermostats. Also, initially the thermostat wasn't picking up any networks and I had to type mine in. Now, it's picking my network up but still it won't connect.
09-23-2021 09:01 AM
Hi there accavazos,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-8694000031649.
Kindly,
Ai
09-17-2021 05:36 AM
I’m having exactly same problem. This happened on the other thermostat and after 2 weeks of no thermostat to control AC, I got replacement thermostat two days ago. Now the second unit is having same problem. I’ve tried suggestions as others have described but not connected
thermostat does control system to which it is attached
09-23-2021 09:02 AM
Hello Kenzdad,
Ack! Sorry to hear you're also experiencing the same connectivity issues. Here's your case number as well: 3-3397000031609.
Thanks,
Ai