Nest thermostat not connecting

[Matodd]

Google home will not connect to thermostat 

thermostat stat gives message disconnected 

[Ryan_G]

Hi Matodd,

Thank you for reaching out and we're sorry for the delay.

If you're still getting the same message, let's try the following:

• Restart your Nest Thermostat
• Check if you're getting other message like low battery
• Restart your WiFi router and Google Home
• Check your Nest Thermostat if it is going to show up in the Google Home app

Let me know how it goes by replying to this thread.

Regards,

Ryan

[Irvselman]

The entire thermostat is not working no power. We would like to talk to someone. Our number is ##-##-####. This is an emergency the house is reading approximately 90° and it’s about 106 outside.

[Markjosephp]

Hello Irvselman,

Uh oh! Thanks for bringing this to our attention by posting here in the Google Nest Community.

To talk to someone in real-time, please try reaching out to our team by filling out this form with the needed details so you can choose your preferred support channel. Let us know if you need more help.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[viejolindo]

Did all that, this is the 3rd time, same problem. You sent me 2 replacements so far. My 2nd floor nest no problem . Stoo sending me rebuilt thermostats

[zoeuvre]

Hi viejolindo, 

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. I want to check to see if you are still in need of any help. If so, where are you located? From North America or Europe? What type of Nest Thermostat do you have? What is the message or code you encounter on the app that prevents you from proceeding with setting up the thermostat? Also, do you have the Case ID from your conversation with support who assisted you with the replacement? If you can provide that here, I'll look it up so I can have a brief context of the replacement history. 

I'll look forward to your response. 

Best,

Zoe