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Nest thermostat not providing 24 volts

cscranton
Community Member

My thermostat has 22volts measured at the lines in the base but when the thermostat is on its only giving just under 20 volts out to the Y wire. This is not enough to turn the AC on. The AC works if i jump the red to yellow wire at the base plate. Why is the nest not giving full power on the low voltage side?   

6 REPLIES 6

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Your HVAC control Transformer is not producing the required 24VAC. Check the wire connections in the air handler to make sure there is good continuity.  Make sure sure your thermostat cable is at least a 18 gauge solid conductor wire.  Measure the AC Voltage at the transformer.  Are sure it is producing a minimum of 23VAC.  

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

cscranton
Community Member

I have changed out the transformer and have the same voltage at the transformer as i do at the wires at the base plate. Yes solid 18 gage wire, not going that far. I stopped on the way home and got a cheep basic thermostat hooked it up to replace the nest and all is working so its defiantly the thermostat lousing voltage . this is the second nest that I have had with similar issues.

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Well, I’m sorry to hear about the problems you’re having. One of the things you should understand is that the nest thermostats only draw about 70 mA a power to maintain the batteries fully charged in the operating system for the thermostat. Now one of the things that is back plate has our pressure contact, so make sure the wires are very clean, copper, inserted properly all the way to ensure a good contact. Internal to the nest display are a number of what they call. Micro relays. When there’s a call for heating or cooling, the micro relay for heating will engage and connect the power coming in on the R wire to the W wire  to send that current back to the control board to signal turning on the heat. This process loses very very little current if any at all. When the display is mounted on the back plate, there’s no way for you to verify the voltage so you have to be checking the voltage at your HVAC control unit . You would set your meter to measure AC voltage, tell the thermostat to turn on say heating, go to your HVAC furnace unit and the control board inside, and measure the voltage between the C terminal and the W terminal. Add between to see terminal and The R terminal. Compare the two voltages and see how much is being lost. 

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

Hi there,

 

Thanks for reaching out. I'm sorry for the delay. I hope you get the answer you're looking for. If you still have questions or concerns, please let us know. 

 

I appreciate your help, @CoolingWizard.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi cscranton,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hello cscranton,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Jenelyn