Nest thermostat not recognizing green wire

[Jkcloud1]

Went though everything (twice) and the thermostat still will not recognize the green wire. Meaning I cannot control the the fan manually. The option does appear on the settings. 

[MelbaDT]

Hey Jkcloud1, 

Sory to hear what you're going through with your thermostat. I want to dig deeper into this. 

A few questions — what specific Nest thermostat is this? Could you provide a photo of your original thermostat wires as well as how you've wired your Nest one? Also, please provide a rundown of the steps you've tried already so we could pick up from where you've left off. 

Best, 

Melba

[MelbaDT]

Hey there, 

How's it going with your thermostat? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba