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Nest thermostat not showing up in nest app after adding to google home

RHarn007
Community Member

Just added a nest thermostat to my google home app but it does not show up in my nest app for some reason?

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there RHarn007,

I understand it can be concerning when a device doesn't show up in your app, and I'm happy to provide some options for you. 

I was able to find a great article that can help you with a checklist of things that may resolve the issue. 

Please review this article and let me know if you have any further questions or concerns. 

Best regards, 
Garrett DS

Unfortunately this article does not help as the Nest Thermostat shows up on my Google Home app. The problem is that it does not show up on my Nest app

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

RHarn007
Community Member

Didn’t help, the article was for it not showing up in Google Home app. It’s there on that app. It does not show up on Nest app

Jake
Community Specialist
Community Specialist

Hey RHarn007,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help? If so, do you mind me asking if you are signed in to the Nest App using the same email as your Google Home App account? Are you able to double-check and see if you have the latest app version installed? Please let me know. 

 

Best regards,

Jake

 

Jake
Community Specialist
Community Specialist

Hey RHarn007,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake