Nest thermostat not working after attempted migration

[JansSchumer]

Attempted migration today from Nest app to Google home and my thermostat is now frozen with a house icon and we can’t reconnect. I think it may be having trouble finding our Wi-Fi now, but I can’t get the migration to complete and I can’t figure out how to connect it to the network. Hard reset of the device. Pulling it off the wall. All of these things have been tried. Nothing has worked.

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you see any messages or codes in the app? 

Best,

Jenelyn

[Jenelyn_O]

Hi JansSchumer,

Checking in — could you please provide the information that is being asked above? It will help us to move forward.

Thanks,

Jenelyn

[Jenelyn_O]

Hey JansSchumer,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn