Nest thermostat password

[rathkum]

I list my nest thermostat password, locked out

[David_K]

If your thermostat is still connected to Wifi, you can change the lock code in the Nest app:
https://support.google.com/googlenest/answer/9247319

[rathkum]

The thermostat got  disconnected/offline and it will not accept the password/pin

[David_K]

In that case, you'll need to follow these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? Let me know and I'll ask a community specialist to continue with next steps with you, as they can't be shared publicly. 

[rathkum]

Sorry for the later response, I was traveling for the last 10 days. I used a micro usb and connected the nest thermostat to my IMack. I found this file : Technical Info.plist; however, it gave me this message: 

There is no application set to open the document “Technical Info.plist”.

[janthadeus]

Hey folks!

Thanks for your help @David_K, @Melba and @Jeran! 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT

[Jeran]

Hey there rathkum,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[MelbaDT]

Hey rathkum, 

How's it going with your thermostat? Have you managed to unlock it?

Best, 

Melba

[rathkum]

Still struggling with it. I just responded to a previous message. 

[MelbaDT]

Hey rathkum, 

Got it — could you fill out this form with all the needed information: https://goo.gle/3BICUaB

Let me know once done. 

Best, 

Melba

[rathkum]

Done 

[rathkum]

Yes, I just responded to the previous message.