Nest thermostat replacement lost

[DonC1]

My 2 year old Nest thermostat stopped connecting to my WiFi. Called customer service.  They sent a replacement to an address I lived at 5 years ago.  I gave the rep my new address, she repeated it and still sent it to the wrong address.  Have a case #. Resolution in 72 hours, that was 6 days ago. No one returns calls or emails.  Horrible customer service.

[Markjosephp]

Hello DonC1,

I'm sorry to hear about your experience. I'd love to know more about this.

Please share with us your support ID number or RMA number. This would help us review the status with the relevant team. In the meantime, if you have any alternative methods for controlling your thermostat or maintaining your home's temperature, it might be worth using those until the issue is resolved. 

I'll look forward to your response.

Best regards.
Mark

[DonC1]

RMA 87431160

CASE ID # 7-8232000035918

Abrahan sent note yesterday that my case is still being reviewed. He told me last Wednesday, resolution would occur within 72 hours.  I asked about that but he didn't reply.  I think Google wants me to just go away.

[AxelD]

Hi DonC1,

I'm sorry to hear about your situation with your RMA. Unfortunately, this case only can be handled via phone because a higher department is in charge of reviewing the case. Please fill up this form and an agent will contact you as soon as possible. 

Regards,

Axel.