Google Nest Community

ByNordby · ‎02-21-2022

Nest thermostat says online. Cell phone says offline. I have reset/restarted several times and still same problem. From what I have read many have had this same problem. Now what. Some have suggested to get rid of the Nest/Google whole setup. I'm also about ready to put my old thermostat back in. Where are the Google/Nest phone numbers to call for help or is their attitude "You bought it, we got your money, good by."

Joel1 · ‎02-21-2022

Hi ByNordby, Delete the app and reinstalled the it. After, reinstalled everything to the phone as if it was a brand new installation. Hope this helps.

MelbaDT · ‎03-02-2022

Hey folks,

Appreciate your suggestion, Joel1.

ByNordby, thanks for posting to the Google Nest Community. How's your Nest thermostat now? Let us know if you still need help with it.

Best,

Melba

MelbaDT · ‎03-09-2022

Hey there,

Checking back in — had you managed to have your Nest thermostat connected back to your Wi-Fi network?

Best,

Melba

MelbaDT · ‎03-21-2022

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba