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Nest Thermostats

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With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
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  • 0 replies
  • 8 kudos

Thermostat offline & unfixable

After troubleshooting over the course of 5 days, including restarting the thermostat, restarting my router, and factory resetting the thermostat, I called customer support. Not surprisingly, the “solution,” despite not even having this thermostat for...

I hate Eco mode but don’t know how to turn it off!

I have called customer service numerous times and watched a million videos but have not found a solution yet. My thermostat will either switch to eco mode or off if it thinks no one is home! I’m home all day with my kids but don’t always pass the the...

Alaina by • Community Member
  • 927 Views
  • 3 replies
  • 1 kudos

Google Nest flashes amber green green and won’t power up

Hey Everyone, I’ve been struggling with this for a little while now and am just losing hope I’ll get it sorted. I bought my first Google Nest thermostat around 2 years ago. Plugged it in and it worked great, up until around 6 months ago. That’s when ...

ForgeFire by • Community Member
  • 444 Views
  • 1 replies
  • 0 kudos

Nest Thermostat flashing lights

Hi, so this is my first Nest thermostat and I had noticed when the Lights Went Out and I had my camera on that there are these two flashing lights at the top of it I was curious what they mean or represent?

jw75 by • Community Member
  • 522 Views
  • 2 replies
  • 0 kudos

New at this!!!

Hi, we just purchased a home that has the nest thermostat. I I am in the process of learning about this. I have never seen anything like it. Is there anything I have to do in order to take it over as we move into the new home? Also, we noticed that t...

I don't see cooling option on nest thermostat

My existing thermostat had Red wire connected to Rc, White to W, Black to W2 and Green to C and in the nest i have done the same. I have read somewhere that for cooling we need a wire connected to Y terminal. Where do i get this wire?What is the best...

hungryape by • Community Member
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  • 7 replies
  • 0 kudos

App says one temp, device another

Hi, Bit of an odd one but also quite straight forward (at least to explain). We've noticed recently that while the temperature is set to 15°C on our Nest app, and for the most time this is what shows on the thermostat itself, every now and then the t...

Nest Thermostat Data Archive and Nest Home Report

Hi, I am working with a Nest Data Archive from Oct 2022. There are discrepancies in the data. For example, my Nest Home Report email for October 2022 shows 51 hours usage However, if I add up all of the cycles duration, for each day in the summary fi...

Resolved! We sold our townhome

We sold our townhome and we need to help the new owner connect to the Nest thermostat. Are there step by step instructions I can follow and share with the new owner?Thanksbpirealestate

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