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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4523 Views
  • 0 replies
  • 5 kudos

Nest App shows hot water on when it’s not scheduled

Afternoon the nest app is shown that hot water is on to 5pm. The schedule set is how water not due till 6am. Stat shows hot water off. Have tried the normal turn off app phone not change - suggestions ?

Doug21 by Community Member
  • 205 Views
  • 3 replies
  • 0 kudos

Clearing a new display option on Nest T-Stat

Winter Home condo watcher reports T-Stat display has message "gradually adjust your temps to save energy this summer without sacrificing comport." Button choices are ENABLE or NO THANKS. No Thanks does nothing and watcher is afraid to Enable. I canno...

KJOC by Community Member
  • 358 Views
  • 3 replies
  • 0 kudos

I can't change preset temperature in app

I set the pre set temperatures for the air conditioning the other day and decided I wanted to adjust the Eco setting. Its set to 76 currently and I want to change it to 75 but when I go to edit the presets it will only let me + and the - is like grey...

debjoe by Community Member
  • 1081 Views
  • 15 replies
  • 0 kudos

w5 error no connection

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest the...

lmaas2 by Community Member
  • 281 Views
  • 4 replies
  • 0 kudos

Thermostat battery low

Battery is showing low but what I have read there isn't a way to replace is there a number I can call?

Nest Power Connector on a heating relay

I have a Nest Thermostat and a Nest Power Connector.When I tried to setup the thermostat, it can't detect the C and W wires.I have two wires as the input (White and Red) coming from a heating relay (24a01g-3)There is 24VAC betwee the 2 wires.When I t...

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Ghalleb by Community Member
  • 412 Views
  • 10 replies
  • 0 kudos

Controlling a Towel Radiator separately

I’m just purchasing a towel radiator with element to install in the bathroom. I already have a nest thermostat to control my heating and hot water. Can I link my new towel radiator to the nest system to allow me to programme this separately for use w...

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