07-19-2024 11:36 AM
This happens on IOS both on phone and from a browser on my MacBook.
Nest is connected to Wifi and online.
However, if I make any kind of change in the settings, and remote command, it goes offline in the app and I have to wait until it reconnects on its own - in 15-30 minutes.
The thermostat does not go offline though - it only appears offline in the app.
I have two thermostats - one in each of my homes and this only happens with the device I manage remotely.
07-22-2024 01:12 PM
Hey bemyguesthavasu,
Thank you so much for posting in this community. I’m sorry to hear your Nest thermostat shows offline in the app every time you remotely command it, so don’t worry, I’m here to assist you.
To help me troubleshoot your Nest thermostat, can you tell me which model you're using? If you're unsure, this article can help identify it: How to tell which Nest thermostat you have.
Please keep me updated so I can provide you with further assistance.
Best regards,
Daniel.
08-01-2024 07:45 AM
Hi Daniel,
My Phone Nest App show Offline .. i have Nest Learning 3rd termostat
The termostat working is fine.
Please Help
semserus
08-01-2024 12:46 PM
Hi semserus,
Thank you for taking an interest in our community. I’m sorry to know your Nest app shows offline on your phone, so don’t worry. Let's see what I can do to get it working smoothly again.
Check out these steps:
For additional assistance, please refer to this article: Add your Nest thermostat to the Nest app.
Let me know if you need further help.
Daniel