Nest thermostat unable to change day/time

[Schlamp]

The thermostat won’t allow me to change the day and time so everything is off schedule. we had no power failure and internet is connected I set the location in my Nest app on my iphone

[MplsCustomer]

@Schlamp 

I don't know if this would make a difference, but since the Nest Thermostat gets installed in the Google Home app, have you checked your location in the Google Home app?

[Schlamp]

Problem solved. this was for a generation 2 or3. I was reluctant to do a RESET in fear of losing my schedule. Ended up doing a reset after nobody gave a solution for the issue. reset worked I never lost the schedule I did have to reenter router name and password for the internet connection and reset time date and time zone. back to normal. 

[Jenelyn_O]

Hi there,

Thanks for reaching out and for sharing what troubleshooting steps you've done. I'm glad to hear that your issue is now resolved. Please let us know if you have any questions or concerns. Otherwise, I'll be locking this thread after 24 hours. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn