W5 error…nothing is fixing this!

[Hendobobendo]

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.

[Anonymous]

The last option is to replace the thermostat. Have you contacted their support?

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the input, @Anonymous.

@Hendobobendo, I'm sorry to hear you're having an issue reconnecting your thermostat to your Wi-Fi network, and I appreciate all the steps you've taken. We'd like to look at this for you.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,

Mark

[Markjosephp]

Hi Hendobobendo,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help with your Nest Thermostat. Please fill out the form so we can assist you further.

Thanks,

Mark

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn