Thermostat Stuck in Continue Set Up

[MaryEM]

We changed our Wi-Fi in our home and I was able to change it on our nest thermostat downstairs but the upstairs one is stuck on “Continue Set Up” and I cannot reset it. I have tried taking batteries out. Starting a new home and adding it. Nothing is working. 

[Jenelyn_O]

Hi MaryEM,

Thanks for posting in the Google Nest Community forum. What are the messages or code you keep receiving when you're trying to add your Nest Thermostat in the Google Home app? Also, could you please try changing its batteries? It will help us to isolate it further.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hello MaryEM,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn