Nest thermostat went offline on app re-set now can not get entry key

[Richard_T]

My Thermostat on the app went "offline" however upon checking the thermostat it says its online and connected to wifi, but the app says offline.

I have tried re- booting the router more than 10 times now, re-setting the network settings on the thermostat, removing the thermostat from my google account and nothing.

 within the thermostat settings it says App none ( or something like that) and then theres an option to get an entry key.

 This results n a message stating "there was a problem connecting to the service, please try again later"

re booted router, re  set the nest network settings - again after Get entry key, "there was a problem connecting to the service, please try again later" "

so factory re-set the nest thermostat got as far as Get entry key, followed by... ""there was a problem connecting to the service, please try again later"

RE booted router and re-set everything again  ""there was a problem connecting to the service, please try again later"

Another full factory reset, this time to rule out any issues with my wifi created a hotspot using my mobile phone data and connected to that

Get entry key, followed by...

""there was a problem connecting to the service, please try again later"

I get the feeling i should have got a Hive system

[Markjosephp]

Hello Richard_T,

I'm sorry to hear you're having issues reconnecting your thermostat in the app. I'd be happy to take a look at this for you.

If you haven't completed the setup, please try configuring your thermostat first without adding it to the Nest App or Internet Connection; skip these options to move forward until you get finished. Once done, please follow the remaining steps here:

1. Go to Settings > Reset > Account Connection > Reset to confirm.
2. Reconnect it to your Wi-Fi network manually in its network settings.
3. Navigate it to the Nest App option and proceed by adding it to the Nest app.

Please let me know if that helps or if the issue still persists.

Regards,

Mark

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[EmersonB]

Hello everyone,

@Richard_T, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn and Mark.
      
Thanks,
Emerson