I purchased nest thermostat 2 years back and I was happy with it. However, all of sudden it stop working with wifi and it cannot find any wifi. I have tried all to fix the issue but nothing worked (restarting, factory reset, charging, router reset etc). So I had a chat with the customer service. Someone called Ava, told me, “buy a new one. It is better. Otherwise, use it without owifi” and cut the chat off. He/she didn’t even suggest anything else.
So I take his/her message that wifi nest thermostat doesn’t last a few years. It looks good and works fine for a while, but it will be garbage, the traditional thermostat which cannot be controlled with app. Also, I want to emphasize that the customer support is horrible. They don’t even suggest anything.
I have some other nest products but now I’m not sure if they last long neither. Cannot trust them anymore.
I will release all the info on SNS and tell people ecobee is way reliable and worth the price.
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Thanks for checking in. It's been horrible trying to get a replacement. It took three phone calls to three different people who had three different solutions but none of them worked. Finally on my fourth call I found someone who realized the problem wasn't with 1) the battery 2) my internet provider 3) my router and that I had tried everything but to no avail. It was clearly my Nest thermostat. I just got my replacement and have it all set up and it works fine. I only hope it lasts longer than 13 months.