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Nest error

Jd7
Community Member

Nest has been working fine for 3-4 years. Randomly, without loss of power in house, Nest stopped powering up and showed error. Now is saying “Please attach the display to the base”. Cannot connect on application either. Tried resetting device by holding down button for 10 seconds. 

4 REPLIES 4

Ashepherdson
Silver Product Expert
Silver Product Expert

I know it sounds crazy, but have you pulled the thermostat off the wall base and reseated ?  It could just be a bad connection.

Jake
Community Specialist
Community Specialist

Hey Jd7,

 

I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble, or seeing any error codes.

 

Thanks so much Ashepherdson for the helpful tip.

 

Best regards,

Jake

Jd7
Community Member

Thanks Jake! Had an AC specialist out who said it was the Nest E device. Did a program reset command script and they said the device was done.  Was happy they have a replacement program, and were able to send into google. Now back online a week later.

Jake
Community Specialist
Community Specialist

Hey Jd7,

 

Glad to hear everything worked out. Since the issue has been resolved, I am going to lock the thread at this time. If you do run into any questions, please feel free to create a new post at any time. Have a good one!

 

Best regards,

Jake