02-22-2022 06:06 PM
Hello. I recently received two new nest thermostats in the mail. I hooked the first one up on my first floor and had zero issues. I went to install the second for my second floor unit and it will not connect to Wi-Fi. It can’t even find the Wi-Fi. I have tried restarting the router, restarting the thermostat.. all with no success. Yet the first floor one continues to work with no issues. Did injust receive a bad thermostat?
02-27-2022 02:35 PM
HI Ncop143,
Thank you for reaching out and we're sorry to hear about what's happening.
Have you tried to swap the two thermostats? Was it working fine when you plug it in to the first floor base? Are you getting any errors from the thermostat display?
Let me know by replying to this thread.
Best regards,
Ryan
02-27-2022 05:17 PM
Hi Ryan,
03-01-2022 12:46 PM
Hi Ncop143,
Thanks for the update and for explaining further on what happened after the suggested troubleshooting.
Few questions to further help us resolve the issue. Which Nest Thermostat are you using? Are you using the Nest app or Google Home app for the setup? Try removing the Nest Thermostat from the base and put it nearer the other thermostat and continue with the WiFi setup.
Also, you may want to swap these thermostat and check if it's going to have the same error.
I hope to hear from you soon.
Best regards,
Ryan
06-24-2022 04:00 PM
I’m having the exact same issue. Did you ever figure it out?
yesterday
I switched thermostats and it didn’t work. Apparently there’s a problem with the Nest device
yesterday
So what is the problem with the Nest device. It was installed a couple years ago and suddenly quit Being able to connect to the Wi-Fi