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Nest thermostat won’t connect to wifi

Edpop58
Community Member

‎02-24-2025 04:20 PM

My nest thermostat was working fine until this past Friday. On my iPhone it showed that it was offline. I have done everything that the google support information told me to do. Nothing has worked. I have this at least 3 times. I have a common wire so there is power to the stat all the time. I am at a loss. The stat is only 2 years old. What is going on?  Can someone please help. Ty

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DeboraJ
Community Specialist
Community Specialist

‎02-28-2025 08:20 PM

Hi @Edpop58

 

Thanks for reaching out to the community! I understand that you were having some inconveniences with the connectivity of your Nest thermostat. I know how frustrating this situation can be, but don't worry! Let me help you with that.

Before we continue, I need to get some information from you to provide you with more accurate steps:

  • What Nest thermostat model do you have?
  • What's the software version of your thermostat?
  • What troubleshooting steps did you try?
  • Are you trying to connect to the 2.4 GHz or the 5 GHz network?
  • Did you get any error messages?
  • Are you controlling your thermostat from the Nest app, the Google Home app, or the thermostat display?

Once you have this information, I will be more than ready to assist you!

 

Best Regards,

Debora

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