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Nest thermostat won’t connect

1972Noav
Community Member

Just installed nest thermostat can’t not connect it to nest app is there something I’m doing wrong? 

7 REPLIES 7

peterroot
Community Member

Yeah, me too, the home app says it can't communicate with google and boots me out.

Fayer
Community Member

I have the same! Tried everything

Just get code th026

pra_19_343
Community Member

Hi, I am also facing the same issue.

I recently bought Nest thermostat E, I am in the UK and struggling to pair Nest thermostat E with a heat link. End up getting TH026

Fayer
Community Member

I have finally got my connected. I did this by making a new home on the nest app. It’s then connected straight away. Hope this helps

pra_19_343
Community Member

issue solved after following the below steps.

1. Reset the Heat Link E.

2. Press on the button that says Nest and hold it until the LED goes from green to blank (off) to pulsing blue to solid yellow. a. Once the light is solid yellow, release the button, and in a few seconds, the pairing light will slowly pulse. (This time, the light should stay on longer and not go out in 5 seconds.) b. Add the Heat Link E again. Once it's connected, the thermostat should continue the setup.

3. Enter the room name, schedule, and Eco temperature.

4. Test the thermostat.

5. Tap Finish.

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake