Nest keeps shutting down

[Nboothandford]

I have a Nest thermostat that won’t connect to WiFi with a W5 issue and doesn’t seem to hold a battery charge as when plugged in just keeps saying it needs to shutdown due to low battery… help!

[Sebnestuser]

I got a 3rd gen and and the display it has a micro usb at the back for charging, I plugged it it to charged it up, my furnace I has a 5 wire setup 2 wires are  for charging the thermostat and the other 3 wires for fan, cool and heat! Make sure you connect all the wires properly also you can add an external power supply to the thermostat, also my router has 2 wifi a 5g and a 2.4 ghz try to connect to one or other, 2.4 might be better has a better range but it could also have lots of interference if there are to manny routers nearby  

instruction in the video for power supply instal 

https://youtu.be/gahPxCcPDto

[Jake]

Hey Nboothandford,

I wanted to follow up and ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Nboothandford,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake