Nest thermostat won’t power up, correct connections, changed battles, nothing

[Rhaendler]

I wired in the thermostat, shows nothing, changed batteries, still nothing.  Any way to check if thermostat works. 
old thermostat works just fine.

[EdwardT]

Hi Rhaendler,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Where are you located?

Also, if you haven't yet, please try the steps on this link to isolate the issue.

Thanks,

Edward

[Rhaendler]

Not sure which it is,  I gave the serial number to the tech support specialist. Case # 1287000033008 and case # 1-717000032718.    I sent photos of the wiring and my system.  All appeared correct.   I placed new batteries in the unit, energizer 1.5 .    Nothing powered up.

I am in Cedar Rapids, Iowa 

[Rhaendler]

SN 22181J3DB21WFK

[EdwardT]

Hi Rhaendler,

Thanks for the response. For some reason, I can't pull up the case number that you provided. If possible, could you share a photo of your Nest Thermostat? Also, when did you purchase it?

Thanks,

Edward

[EdwardT]

Hi Rhaendler,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 
 

Thanks,

Edward

[EdwardT]

Hi Rhaendler,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward