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Nest thermostat

Lisa3
Community Member

Offline message began yesterday.  Nothing was changed.  Wi-Fi is giving me an incorrect password message even though that’s not changed. What’s going on?

1 Recommended Answer

Lisa3
Community Member
11 REPLIES 11

Emmaamylee
Community Member

Mine began going offline out of nowhere yesterday as well

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Pull it off the wall and charge it by the USB port for a couple of hours and see what it does.


To ensure that I see your reply, please tag me using @Patrick_Caezza

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks again for responding here, Patrick_Caezza. 

 

Lisa and Emmaamylee, what type of thermostat do you have? Prior to trying to have it reconnected to your WiFi network, did you notice a message or a code on your thermostat's display while it was offline? Also, have you tried manually restarting it to see if it helps? Here's a guide: https://bit.ly/3riP5Dp
 

Keep me posted so I could dig deeper into this. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need our help here?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba

Lisa3
Community Member

Having internet provider serviceman coming today.  

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Gotcha. Keep us posted on how it goes. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Lisa3, 

 

It's me again. How's everything now?

 

Best, 

Melba

Lisa3
Community Member

Nest is working fine

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Awesome — glad to hear that it is now back up and working as it should. Let us know if you have more questions about this. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba