11-03-2022 11:18 PM
This product would not link took customer Daniel Ichim multiple phone calls to get a case I'd number & the last call the service team went through linking it with him which took 20mins then after it failed said I'll have to speak to my supervisor disappeared for another 15mins eventually came back & told my customer she could not find her supervisor & that she would ring him back , well he's still waiting? In the meantime I the installer (Stephen Dove)have purchased another nest stat & replaced it which linked first time. So I'm out of pocket because I've had to make a second trip to the job which isn't local to myself. All in all not a good experience. There must be better technical helpline put in place.
11-04-2022 01:41 AM
I am also having a problem connecting my thermostat to my new phone. Glad you got ahold of someone, I just keep getting sent in circles. Very frustrating.
11-08-2022 01:50 PM
Do you happen to have a case ID from your interactions with support? If so, can you share that with me so we can look closer into your situation?
11-11-2022 02:26 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
11-12-2022 04:06 PM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.