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Nest thermostat

Timgodfrey123
Community Member

Hi there - struggling to connect my nest thermostat learning to my nest app. The entry key code doesn’t seem to work when entering this on the app. I’ve reset, tried restarting but no luck. Wifi is stable on phone and device. 

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey Timgodfrey123,

 

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you still have any trouble connecting to the app, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Timgodfrey123,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Tg1234
Community Member

Still not working after all the troubleshooting 

Jake
Community Specialist
Community Specialist

Hey Tg1234,

I am sorry to hear you are still having trouble. Do you mind me asking, have you migrated your account to the Google Home App? Have you run into any error codes? Please let me know, so I can take a closer look.

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Tg1234,

 

I just wanted to follow up with you and see if that had worked out? Please let me know, so I can ensure you are good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake