Nest thermostat

[Erickz123]

I got this brand new stingless steel nest thermostat little bit over a year and out of nowhere it stopped working. Won’t connect to wifi nor will it turn on my AC/HEATER. I called to see if it could he fixed. All he said was looks like it’s ‘’defective and we can’t do nothing about it but you can go buy the new 4th gen one’’ now I’m stuck with a 200 dollar thermostat that doesn’t work 

[sicsacol]

Hi @Erickz123,

Thanks for reaching out to the community. I'm sorry to hear that your Nest Thermostat stopped working because it won't connect to Wi-Fi and also fails to turn on your AC or heater. I understand how concerning this must be, especially since you've already contacted our live support and the resolution wasn't what you expected. I appreciate the detailed information and the time you took to contact our support team. No worries, I'd be more than glad to share more details with you.

To investigate this further, could you please share your case ID? This will allow me to access your support history and review the discussions you had with our live support team more efficiently.

Please keep me updated.

Cheers,
Jonathan

[Erickz123]

The rep did not give me a case id just said sorry your nest is not under warranty but you can buy the 4th generation 

[sicsacol · Accepted solution]

Hi @Erickz123,

Thanks for your response. I appreciate the information you've shared, and don't worry if your case ID wasn't given. To help you further, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please ensure to include your community username and the link to this thread.

Sincerely,
Jonathan

[Erickz123]

I filled it out and sent it in 

[sicsacol]

Hi @Erickz123,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will be in touch with you shortly to assist you. If you have any questions or concerns in the future, feel free to reply to this post.

Cheers,
Jonathan