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Nest thermostat

Patrickdiddly
Community Member

Hi please help if possible, u have had a thermostat for years now and all was OK until I migrated to Google account,  the app no longer finds it on me on my wife's and my phone, it only gives the secret key code when I fully reset it and then only allows connection to one phone in the nest app?

We have deleted all Google home accounts and nest app but still the same?

When I try to use the same code in my phone it justbsays incorrect code! 🙃 what's going on??

Tia

Pat.

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hi there, Patrickdiddly.

 

We're glad you've reach out. I'd like to get more details about accessing your Google Nest Account on the Nest App. A few questions:

 

  1. What's the make and model of phones that was used to login?
  2. Are you trying to "Sign with Nest" or "Sign in with Google"?

Also, could you try these steps?

 

  • Reboot the phone.
  • Try signing in with Nest using the same email account.
  • If unsuccessful, try forgetting the password to create new one.

 

Let me know how it goes.

 

Regards,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake