Nest thermostat

[Abck]

I tried to connect my thermostat.  I had one wiring wrong and had to start over. Now the system will not connect   Says  couldn’t connect may need to reset.  I cannot reset because it never connected. I think it is still trying to connect to the first configuration. Help please

[Markjosephp]

Hello Abck,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you.

Could you please send us a photo of the wiring on your old and new thermostats? Also, please make sure to follow the wire set-up instructions and ensure that you select the appropriate wires during the set-up process.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel