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Nest thermostat

Jillyfeds24
Community Member

Hi I have an older nest thermostat I have the app I have two thermostats on my app one shows but when I click on it it won’t connect to the app just shows home and the temp.  So I can’t control it by my phone.  Should I do a factory set up again and delete app?

thank you 

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Jillyfeds24 

How many physical thermostats are installed?

Which thermostats do you have?


To ensure that I see your reply, please tag me using @Patrick_Caezza