Nest thermostat

[Fletch93]

I am very disappointed with Nest. I have 2 nest thermostat. Both stop working within a year of each other. One of my thermostats has a message “can’t connect to network” I’ve been on the phone with a Google representative for over an hour. After completing the steps provided by the Nest representative, my thermostat still doesn’t work. There’s definitely an issue but because it doesn’t display a “ERROR CODE” my thermostat can’t be replaced. I’ve done a deep dive and this seems to be an issue with nest thermostat. The representative agree there’s an issue with the thermostat but because it doesn’t show an error message, the device can’t be replaced.  Have to purchase a new device. I’ve upgraded all of my devices using google products. I’ve had nothing but issues ever since. The times we’re currently in, I cant afford another $200+ device. This is really bad. 

[jenniffert]

Hi @Fletch93,

Thanks for reaching out to the community! I'm sorry to hear that one of your Nest thermostats is showing a 'can't connect to network' error without a specific code. I understand how frustrating that is, especially considering both thermostats failed within a year of each other and a replacement isn't possible without the error code, even after completing the steps with support. No worries, I'd be happy to help with this!

To better investigate your case and provide you with accurate information, I'd like to gather the following details:

• What is the specific model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
• Could you briefly outline the troubleshooting steps you've already taken?
• Could you please provide the reference number from your interaction with support?

Please keep me posted.

Best regards,

Jenniffer