Hi. I have a nest thermostat that is either 1st or 2nd gen I bought in 2015/16 and I have forgotten my PIN. I am moving and the network at home is no longer active. In a bone-headed move I removed the product from my Nest app thinking that would help reset the product if I added it as a new product. That was a no go! Can someone help to reset this unit to factory default? At this point the unit has been heating our home way beyond necessary and I need to turn the heat down. I looked at the help forum and saw that I was able to access the thermostat as a drive. I understand that there is a file I need to get from Nest Support. I appreciate any help.
Just wanted to follow up on that form you were filling out. Did you manage to finish it? If you have any questions or need any help, please let me know.
