09-06-2022 06:08 PM
My google nest thermostat is getting disconnected from google home app frequently once set in. Manually I can control and battery is good. Any suggestions? Can someone tell me why is this happening and how to correct it ?
09-11-2022 02:28 PM
Hi shashankpotnis,
Thanks for reaching out ― let's see what's going on.
A few questions: what Nest Thermostat do you have? Is the app showing your Nest Thermostat offline? Has there been any recent change in your home Wi-Fi network? How far is your thermostat from your router?
Give these steps a try:
Let us know how it goes.
Cheers,
Mel
09-14-2022 05:48 PM
Hi shashankpotni,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
09-15-2022 06:44 PM
Hi shashankpotni,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward