02-17-2024 04:15 AM
I recently installed two Nest Thermostats for my dual-zone home. They worked without issue for a few days, but then went "offline" in the app. I have followed all of the troubleshooting steps I can find anywhere and they still continue to have this issue. I can get them back online by resetting the thermostats, but they go offline within a day or two. They work manually. There is power to the thermostats. The WiFi works great. And the battery level is "good". I have a Starlink router and one Starlink Mesh extender. Please help or I will have to return these on a warranty claim and go with Ecobee or another competitor of Nest.
02-17-2024 06:08 AM
We are having the Exact same issue of our Nest losing connection to Wi-Fi as well.
All other Wi-Fi based components such as cameras etc work great. I really dont want to switch products but will if we have to.
Looking forward to some suggestions. TY
02-23-2024 08:20 AM
Hi folks,
Yikes! I'm sorry to hear that your thermostats are keep going offline. Let me take a look at this for you. A few questions:
Also , could you share the steps that you did in resolving the issue?
Keep us posted. We're happy to help.
Best,
Zoe