Nest thermostst

[Davidwright71]

My nest thermostat which is not even a year old wont connect to wifi or find heat link this is the second nest thermostat that has gone faulty. 

Currently waiting for a reply off google.

Why are these thermostats going faulty so soon.

[Tcurtis3232]

Having exact same issue with Nest thermostat that only 8 months old

[Davidwright71]

Shocking its not very good at all im waiting for a email from google this is the second faulty thermostat i have had not a good advert.

[LarisaL]

Hi there! I'm so sorry for the inconvenience this might have caused you. Can you please tell me if you see any messages on the thermostat? Also what's the color of the LEDs on the Heat Link?

Many thanks, Larisa

[Davidwright71]

I have sent it back to google for a replacment hopefully its the second one i have had thats been faulty very poor.

[Paul_R]

Hi @Davidwright71. I'm sorry that you are not satisfied with the product, but nevertheless me and my colleagues are here to help. Would there be anything else at the moment? 

Hello @Tcurtis3232, do you still need our help?

[Davidwright71]

No i have sent it back to google for a replacement . 

I will be getting a hive thermostat fitted  .

Will be selling my google nest when it returns its not a good product if they keep going faulty shame really because its a nice product but to have two of these been faulty  is to much.

[Paul_R]

I'm sorry to hear about this, but it is ultimately your decision. If you'll need any further help, we're always here.

[Davidwright71]

Yes it is and no thank you.

[Vladut]

@Davidwright71 @Tcurtis3232 If you need anything else just let me know. In the meantime I'm gonna go ahead and close the thread. Have a great day ahead!

[TippyToes]

Funnily enough my nearly year old Nest thermostat head unit stopped connecting to Wi-Fi, the replacement connect to Wi-Fi but no internet! Troubleshot with 2 different routers and hotspot to my phone, no ball. I'm waiting the next replacement. 

[Davidwright71]

Just got my replacement last week im selling mine google sent a full replacement out heat link and thermostat they obvisously know they have a faulty product.

[zoeuvre]

Hi folks, 

@TippyToes, thanks for reaching out, and I'm sorry to hear about the situation. I'm glad that your Nest Thermostat is now being replaced. 

@Davidwright71, thanks for letting us know that your Nest Thermostat was already replaced. 

I'm going to mark this thread as complete. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Best,

Zoe 

[TippyToes]

Unfortunately the replacement was a dud too

[TippyToes]

I'd rather you didn't close this thread - as I posted my second replacement was a dud, I'm now being sent a 'pristine' replacement rather than refurbs but other people may benefit from these updates. I have spent a lot of time on the phone/troubleshooting/organising collections and deliveries. There is benefit to sharing this experience.

[TippyToes]

So, the original thermostat display unit had  a wifi fault at 11 months old. Two replacements were sent out which were refurbished units. They connect to wifi but couldn't actually get online despite extensive troubleshooting. A third replacement was sent, this time a brand new 'whole' box when I pointed out that a number on people online had complained about faulty refurb replacements.

This time it set up instantly. The moral of the story? Demand a brand new replacement as it appears from the posts I have seen that in both the UK and US, and definitely in my case, too many faulty refurbs are being dispatched. 

[AlexD]

Thanks for sharing your experience @TippyToes . I am sorry to hear you faced these difficulties with your replacement. 

All units that are sent out, new or refurbished should work as expected. There does seem to have been a small problem adding replacement units to the Nest app but that seems to have been on our side of the server and has been handled by our engineers. I do appreciate all the input on your experience and I am happy to hear my colleagues were able to assist to get things back on track. 

Is there anything else I can perhaps try and assist with at the moment? 

[AlexD]

Hi, I wanted to check in. Is there anything else I can perhaps try and assist with? 

[Paul_R]

Hi there! Since you haven't replied in a while, I'll have to close this thread. If anything else comes up, please feel free to reach out again. Have a great day ahead!