Nest w5 Error

[jspears12]

Recently, my Nest Thermostat began showing the w5 error message and will no longer connect to my wifi. I’ve tried unplugging and restarting the Nest and my wifi multiple times, but it doesn’t detect any wifi networks.

How do I go about getting this fixed?

Thanks!

[Jhonleanmel]

Hi jspears12,

I'm sorry to hear that you're still having an issue with your Nest Thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Markjosephp]

Hello there,

Thanks for helping, Mel.

@jspears12, I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

[jspears12]

Hi mark,

yes just filled out the form!

thanks

[Markjosephp]

Hello jspears12,

We got your form; thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Thanks,

Mark