Nest warranty (no reply)

[JacobWhipple]

ive reached out to the nest warranty team multiple times and still get no reply. How can you claim a warranty if no one answers?

My nest thermostat that was purchased 6 months ago now will not turn on and if it does it immediately restarts and wont turn on again.

[MelbaDT]

Hey JacobWhipple, 

Sorry to hear about your experience and thanks for reaching out. 

What type of Nest thermostat is this? Also, could you share the case id of the claim you sent over to our support team so I can have it reviewed?

Best, 

Melba

[JacobWhipple]

Its the 3rd gen and i submitted the form and that is required to submit a claim and was never given a claim ID. It said a specialist would reach out

[MelbaDT]

Hey there, 

I understand how you feel and thanks for these added details. Did you submit the form using the same email address on your Community profile? 

Best, 

Melba

[aatienza]

Hey JacobWhipple,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

[aatienza]

Hey JacobWhipple,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie