Nest won't text me a verification code

[chas1430]

For some reason, Nest has required that I sign into my IOS app.  When I do, it says that it will text me a verification code to my phone; however I have tried this several times and have not received a code.  It does not give ma an option to have it emailed to me.  What can I do?

[OilConsultant]

I’m having the same issue. Any fixes found?

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[TrishP]

No one here is getting any help. I'm having the same issue. I got a new phone but kept my number. The system will not text me the code needed to log in to my Nest thermostat account. I left another message below. 

[Ariztocrata]

Is there a way to reset the verification phone number?  I don’t have access to the old number. 

[pjq331]

This is exactly what is happening to me.  Is there a resolution for this.  I have spent hours trying to resolve.  

[TrishP]

I'm having the same issue with my Galaxy S22 Ultra. There should absolutely be a way to receive the code via phone call or email. I kept the same number but have a new phone. Nest Support is nonexistent. 

[Quisic]

Did you ever receive a resolution? I'm having the same trouble. New OnePlus 9 5G phone, same #, not receiving text verification. 'Do not disturb' is not enabled. I've invested way too much time in trying to resolve.

[Jake]

Hey Quisic,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details, and some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @Jake. 
@Quisic, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[Mretman13]

Add me to the list of people having this issue. I have spoken to Nest customer service and their recommendation so far is to create a new account with a new gmail account. I have also called ATT to make sure there is no text message blocking on my iPhone. Very frustrating.