Nest wont connect to app

[mparish73]

Installed a new nest 3rd gen thermostat and it connect to my wifi and works my hvac system but I cannot get it to connect to the app. I have 4 plotter nest thermostats on my app that all work fine but this new one just times out and can’t be found by the app. Any suggestions on how to correct this issue?

[MelbaDT]

Hey mparish73, 

Thanks for posting and I'm sorry to hear about your thermostat. 

A few questions — what specific Nest thermostat is this? Are you getting a specific message or code on your thermostat display or Google Home/Nest app when adding it to your account? If yes, what is it?

It would also be great if you could provide a rundown of the steps that you've already tried so we could pick up from where you've left off. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba