Nest

[Janet27]

My best will not connect to my wifi if has a W5 error message 

[MelbaDT]

Hey Janet27, 

Sorry to hear about your thermostat and thanks for reaching out. 

A few questions — what type of Nest thermostat is this? Have you tried restarting it before trying to reconnect it to your WiFi network? If you did but to no avail, could you provide when and where was it bought as well as what country are you in?

Best, 

Melba

[Golden-2015]

I have the same problem.  My Nest thermostat is a little over one year old and just stopped connecting to my WiFi.  Tried reset (twice) and manually entering wif/password (twice) - neither worked. 

[MelbaDT]

Hey Golden-2015, 

Thanks for chiming in and I'm sorry to hear that you're experiencing the same code on your thermostat. 

What specific type of Nest thermostat is this? Also, what country are you in?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going with your thermostat? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba