New Nest Install

[AMJr]

I have 5 wire system and I am switching from a Honeywell wifi thermo. I have forced hot air from a boiler and central ac 5 wire system G (green) R (red) W or O/B (white) Y (yellow) C (blue). It is wired as so on old thermo with a jumper from R to Rc. I attemped the install of nest and it showed as no connection to wires which were deeply inserted. I shut down power again and reinstall them and attempted again. Now the app won’t connect to nest and recommends factory reset but I cannot get past the “go to google app” on the screen so no way to reset. 

[AMJr]

 I need assistance with the wiring and with the resetting of device if needed. 

[Jenelyn_O]

Hi AMJr,

Thanks for reaching out and for being a step ahead of us. I'd like to take a closer look at it. Could you please take a photo of the wires connected to your old and new thermostat? To share a photo, click this link then scroll down to your response and hit reply. Check for the camera icon or click the three horizontal dots to expand the toolbar.

Also, in what country are you located? What type of Nest Thermostat do you have? What is the make and model of your system? 

Best,

Jenelyn