New Nest Thermostat E- charging issue

[Pollybee]

My out of the box new Nest Thermostat E has been on charge for a few hours.  I’ve managed to connect it to my wifi, but the display screen still shows the Home icon with no lights.  If I remove the display screen from the base I first get a blinking red light then a blinking green one, but it I attach it to the unit again it goes back to only showing Home icon.  I just would like to know if this is what should be happening?  I’m not getting the unit connected to my system for a few days- I just wanted to make sure it was ready when the installer comes.  Any advice most welcome!

[zoeuvre]

Hi Pollybee, 

Oh no! I'm sorry to hear that your Nest Thermostat E is not responding as it should be. Let me take a look at this for you. A few questions: 

1. When did this first occur?
2. If the thermostat was recently installed: What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
3. Are the power breakers on, and do you receive power to your home?
4. Is the thermostat's display seated properly?
5. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
6. Did you used a micro-USB cable in charging the thermostat? 
7. Did you try to use another micro-USB cable or plugged it in to another power outlet to check if the thermostat will charge?
8. Are there any bent connector pins at the back of the thermostat display?

Keep us posted. We're happy to help.

Best,

Zoe 

[Pollybee]

Hi Zoe

Many thanks for responding.  I tried a couple of hard resets and managed to move the screen on.  I’m getting a Nest installer to install it professionally so hopefully all will be well!  Thank you- Pollybee

[zoeuvre]

Hi there, 

Great! I'm glad that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Regards,

Zoe