New Nest won’t connect to App via Bluetooth

[Vincent1]

Hello,  I just got two brand new Nest Thermostat. The Home App seeks to connect to the thermostat via Bluetooth but doesn’t find it. So I cannot add this device to my Google Home App. I tried with both to no avail so it’s unlikely a hardware issue. I have an iPhone 11 with the latest OS,  I already have a 1st Gen Nest on my home network that I had to migrate to the new Google Home App. I tried to follow all the recommended fixes like Bluetooth on/off, phone on/off, check batteries on device, remove all other Bluetooth devices. Any other ideas? (By the way, very very disappointed by Google on this). 

[Rlamons]

I’m having the exact same issue. Haven’t been able to find any answers!! Very frustrating. 

[Rlamons]

So I called Google support and he had me completely get out of the app and start over….it worked after that. 🤷‍♀️ Don’t know why but it did. 

[Jake]

Hey there,

Thanks so much Rlamons for sharing what had resolved the issue for you.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel